Job Title: Experienced Wheelchair Agent – RDU Airport, NC
Type: Full Time / Part Time
As a valued member of the Guardian Professional Services Team, you will provide safe and courteous wheelchair services to various airline passengers with disabilities as well as to assist non-disabled persons who desire wheelchair assistance for their comfort, etc.
Essential Functions
At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
Interact with passengers in a positive interpersonal way.
Assist passengers in any way necessary to provide professional passenger relation (i.e., providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
Comply with all transportation Security Administration (TSA) checkpoint screening requirements and processes. Must be able to work nights and weekends Responsibilities Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are.
In-terminal plane transfers, originating passengers, or destination-arriving passengers Assist passengers at baggage claim as necessary
Coordinate with dispatcher for assignments (dependent on airport)
Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft Complete thorough incident reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger
